KTM Twins Shipping Policies

DOMESTIC SHIPPING

When it comes to getting great parts for your KTM, you've come to the right place! One of the ways we give back to our customers is offering $10 flat rate ground shipping for any order over $149 to domestic US addresses.

Shopping for motorcycle parts shouldn't be difficult. The KTM Twins ordering, shipping and payment process is designed to make life easy and your adventure going!

This policy applies to 99% of our products, with the only exceptions being bulky items. Typically, this includes large body parts such as fenders. We find most customers understand where we're coming from with this, and in these situations, we will work with you to cover the extra cost.

• To offer our flat rate ground service we ship via USPS and UPS. If you have a specific requirement (like using USPS for a PO box) please email us following your order and we can accommodate you. 
• Flat Rate Ground Shipping is currently set for domestic orders in the lower 48 states that exceed $149.00. The actual method of delivery will be via UPS Ground, UPS Standard, or USPS Parcel Select Ground dependent upon shipping rates.

We offer Domestic Shipping which applies to domestic orders in the lower 48 states (Hawaii and Alaska not included).

• UPS shipping services available include UPS Ground and UPS Standard (expedited shipping services are available upon request, please email us and put RUSH in the subject line).
• USPS shipping services available include Parcel Select Ground (expedited shipping services are available upon request, please email us and put RUSH in the subject line).
• Please note: We do not ship or process orders on Saturday or Sunday. Any order placed on Saturday, Sunday or holiday will be processed on the next business day.
• In stock items will be shipped as soon as possible. Our goal is to ship in-stock orders within the next 1-2 business days. However, many orders do require items to be special ordered from KTM. We have a large inventory of fast moving KTM OEM parts as well as a large selection of aftermarket accessories. However, it is impossible to keep all of the thousands of parts listed in our online database in stock. In this event, we typically receive items out of stock from KTM within 2-3 business days.
• We can and will ship to a hotel, but the address must be valid, and receiver specified. We recommend checking with the hotel on receipt of packages. We cannot guarantee order shipping speed and stock levels in every instance and will not be responsible if a package is delivered outside of your stay period. We recommend getting in contact to see if coordinating a delivery is possible for the best chance of success.

Tracking Numbers

You will receive an automated tracking number via email from USPS or UPS after the order has been fulfilled and ready for shipment; there is no need to request a tracking number. Tracking numbers may also be found in your Order History if you have created an account with us and were logged in at the time of the order.

Package Protection

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit. By deselecting package protection, KTM Twins is not liable for lost, damaged, or stolen items.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here.

Backorders

If you have ordered parts that are on backorder, you will be notified via email. You may cancel backordered items at any time by sending us an email or replying to your backorder notification. There is no need to reorder any backordered items. Many of our distributors, but not all, are currently providing estimated ship dates for the majority of their backordered products. When possible, we will do our best to provide you an updated ship date. Please remember, these are only estimated dates and are subject to change. Please feel free to request an update at any time. Backordered items are shipped as soon as they are received and may ship without notification.

 

International Shipping Policy

KTM Twins is now shipping products to select countries worldwide. If you are a customer outside the United States, please read these terms and conditions before placing your order. By placing your order online, you have agreed to the following terms and conditions.

Terms and Conditions

1. No returns accepted on any international order. No RMA will be issued for any item shipped outside the United States.
2. Please understand that European (non-US) KTM models are much different than US models. Items such as electronics, Ignition, Exhaust and Carburetion will vary greatly. Therefore, items on this website are not guaranteed to fit your KTM. We always recommend purchasing your items through your local KTM dealer or KTM distributor in your country to ensure proper fitment. Our inventory and products are geared to the US market.
3. Select items may not be available for export. These items include but are not limited to KTM PowerParts, KTM PowerWear, KTM Genuine Spare Parts, Motorex Oil, or any type of liquid or hazardous material. You will receive a cancellation notice and refund for any item that will not be included in your order. To ensure delivery of these items, please make sure to provide a valid US shipping address during checkout.
4. International Customer(s) agrees to pay for the full amount of shipping charges. In addition a customer may be responsible for duties and/or taxes for their import. KTM-Twins.com is currently using USPS Express Mail® International, UPS Worldwide, UPS Saver, and DHL Worldwide Express (subject to change). For estimated shipping charges, please go through the checkout process. All shipments originate from US Zip Code 92026. All shipping prices are subject to change.
5. Due to customs, International Shipments may be delayed and no guarantee of delivery time can be offered.
6. KTM Twins is not responsible for any taxes, fees, etc. charged by the courier or customs during customer delivery or pickup attempt. We will not change or alter the value of the items on the customs statement or invoice. An invoice will be included in the box showing the full amount of products purchased.
7. KTM Twins is not responsible for any lost, damaged or confiscated goods during shipping.
8. KTM Twins is not responsible for abandoned or non-deliverable shipments. We will not pay for return shipping or issue credit of any kind for abandoned or non-deliverable items. Please be sure that you have entered the correct shipping address to avoid this issue.
9. Declined Credit Card Payment. If your credit card is declined for international shipping charges, we will notify you via email and update your Online Order Status. You will have 30 days to provide updated payment information at which point your order will be canceled and you will not be issued a refund.
10. KTM Twins makes use of a Fraud Prevention service, and your order may be cancelled and refunded without notification if our system suspects it is fraudulent. If you suspect this is the case and are genuinely placing an order, please get in contact with us by email. We do not tolerate fraudulent orders.

As always, ride fast and have fun!